Nontsikelelo Madolo 202030482 Date: 14/02/11Taxi drivers should get customer service training
It would be a good idea if all the Taxi drivers would get customer service training. Most of Taxi drivers don’t have customer’s skill at all.
They say whatever they want to say to passengers. They treat customers very bad. For instance the taxi is supposed to carry 16 passengers, but Taxi driver will load 20 passengers. And if passengers are complaining, Taxi driver would threaten the passengers or swearing at passengers.
The other day I was on my way to work, it was early in the morning a passenger was complaining because he got a short change. The taxi driver told a passenger to shut up or else, he is going to take him (passenger) out of his taxi. That was very unnecessary. Taxi driver should have given a passenger a full change instead of arguing for nonsense. How rude is dat. Taxi drivers make passengers feel like they didn’t pay for their trip.
There should be a training academy for taxi drivers in order for them to acquire skills on how to treat customers, and how to drive when you carrying passengers. I promise once taxi drivers get that training, passengers would be happy. There will be no complaints against taxi drivers. The business would run smooth and no complains about bad service.
those people they are not suppose to live with people because the way they operate, is like we are forced to have their service, but some shame are not like that because there are some of them that have good heart.
ReplyDeleteGood luck to who ever willing to give training to those people. Whenever i go on a taxi, i dont expect anything good from my ride. I just want to get there.
ReplyDeleteyour topics and content are always brilliant, just be careful with using slang. I see you used "dat" instead of "THAT".
sure , they don't have respect for nobody, its a shame. 8/10
ReplyDelete